Our heuristic user experience audit is a highly-structured methodology that uses a proprietary, 250+ indicator workbook to highlight key UX barriers such as usability issues, underperforming content, and bumps along the user journey. This comprehensive approach allows us to identify and prioritize areas of your digital platform that need attention.

Here are some of the benefits you can expect from our heuristic user experience audit service:

• Gain a comprehensive understanding of the user experience of your digital platform
  Our heuristic user experience audit provides a comprehensive understanding of the user experience of your digital platform. We evaluate every aspect of the user experience, from navigation and content to visual design and interaction.‍
• Identify key UX barriers and areas for improvement
  Our audit methodology is designed to highlight key UX barriers and areas for improvement. This includes identifying usability issues, underperforming content, and bumps along the user journey.‍
• Receive actionable feedback to improve the user experience
  Our heuristic user experience audit provides actionable feedback that can be used to improve the user experience of your digital platform. This includes detailed recommendations for addressing challenge areas individually.‍

Here are the steps we take to deliver our heuristic user experience audit service:

• Define audit objectives and goals
  Before we begin any audit project, we work with you to define clear audit objectives and goals. This ensures that our audit is aligned with your business goals and objectives.‍
• Conduct the heuristic user experience audit
  We conduct the heuristic user experience audit using our proprietary, 250+ indicator workbook. This comprehensive approach allows us to identify key UX barriers and areas for improvement.
• Analyze audit findings and produce recommendations
  Once we have completed the audit, we analyze the findings and produce detailed recommendations for addressing challenge areas individually. We use thematic categories in our findings reports to provide scoring rationales and examples on how they can be improved.‍
• Prioritize recommendations and create a roadmap for implementation
  We work with you to prioritize the recommendations that are most important for your business and create a roadmap for implementation. This includes taking into account resource availability, budget, and other business decisions that will impact the sequence of activities.
• Provide ongoing support and guidance
  We provide ongoing support and guidance to help you implement the recommendations and improve the user experience of your digital platform.